Shipping Policy

Shipping Policy

Due to the high volume of postal orders through Australia Post at this time due to COVID, there are current and potential delays to delivery times that are outside of our control.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated by Australia Post and displayed at checkout with the options of parcel post or express post for domestic shipping in Australia, and standard or express international postage for New Zealand, United Kingdom, Ireland, United States of America and Canada.

Prices are as charged by Australia Post and may change without notice due to Australia Post increasing its prices.

Shipping Confirmation and Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number(s) you can use to check its status through Australia Post. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at tulipcraftdelights@outlook.com with your name and order number, and we will look into it for you as soon as possible.

Customs, Duties and Taxes

Tulip Craft Delights is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes etc).

Damages

Tulip Craft Delights is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Please notify us of any claims made to the shipment carrier so that we might try and prevent damages in the future with the shipment carrier.

Local delivery

Delivery available within the township of Mortlake available with payment upon delivery with cash or card using tap and go with Square. To select this option, choose the payment upon delivery option when checking out your cart. This will send us your order and we will contact you within 24hrs to arrange the delivery and payment method.

Delivery is also available 25km of Mortlake, Victoria for orders at a minimum of $40.00 with the cost of delivery $10.00, all orders placed and paid for through the website for these orders. This option is available at checkout when choosing delivery or postage options. Orders will be no-contact delivery, dropped in the mail box or left at the front door. Please provide a safe space for deliveries to be left and animals to be tied up for the safety of the delivery driver. If it is not safe to be left, the parcel will be retained by Tulip Craft Delights and alternative arrangements are to be made by contacting tulipcraftdelights@outlook.com. Deliveries for the 25km radius of Mortlake, Victoria will be done within 2 business days of orders being placed.

Deliveries will be performed during the hours of 9am-5pm Monday to Friday with a messages sent to alert the customer of impending delivery and when a parcel is delivered so please provide a contact number or email address for this to occur.

 

In-store pickup

This is not an option, no in-store pick-up is available. Postal and local deliveries only.

Shipping to P.O. boxes

Providing it meets the policies of Australia Post, we can ship to domestic P.O. boxes, as well as overseas P.O. Boxes provided it meets the policies of the countries local postage company and international customs.

 

If you have any further questions, please don't hesitate to contact us at tulipcraftdelights@outlook.com.