Frequently Asked Questions

Here we answer regular questions about Tulip Craft Delights, our available products and services.

Where are you located? We are proud to be located in Mortlake, Victoria, a farming area located in the Moyne Shire. Mortlake is a fantastic regional town in Victoria about 1.5 hrs from Ballarat and 45 minutes from Warrnambool.

Do you deliver? Yes.

Delivery is available within the township of Mortlake available with payment upon delivery with cash or card using tap and go with Square. To select this option, choose the payment upon delivery option when checking out your cart. This will send us your order and we will contact you within 24hrs to arrange the delivery and payment method.

Delivery is also available 25km of Mortlake, Victoria for orders at a minimum of $40.00 with the cost of delivery $10.00, all orders placed and paid for through the website for these orders. This option is available at checkout when choosing delivery or postage options. Orders will be no-contact delivery, dropped in the mail box or left at the front door. Deliveries for the 25km radius of Mortlake, Victoria will be done within 2 business days of orders being placed.

Deliveries will be performed during the hours of 9am-5pm Monday to Friday with a messages sent to alert the customer of impending delivery and when a parcel is delivered so please provide a contact number or email address for this to occur.

For more information on delivery and postage options check out our Shipping Policy.

 

 

Can I collect my order from your business? No. We do not offer collections on orders, such as click and collect or have customers come to the premises, as we are a home based business and cannot do so according to Australian law. No exceptions.

Do you ship overseas? Yes. We now ship to New Zealand, the United Kingdom, Ireland, the United States of America and Canada!

Do you do markets? Yes we do! We are currently doing a couple of markets a month but to keep up to date on which market is next, then check out our lastest news page on this website, Facebook or Instagram!